We diligently protect both your privacy and your personal data.
Carrick IT is committed to offering you a reliable, secure and private service.
We are committed to your privacy and guard your data carefully.
The computer provides unprecedented access to information, but the convergence of communication and information technologies also brings a range of information privacy issues to the centre of public concern.
To ensure your privacy, we have appointed a Privacy Officer to monitor our compliance with the various privacy obligations imposed by law, as well as those that we voluntarily take on. We fully comply with best practice standards recommended by the Computer Industry Association (CIA).
The Privacy Officer reports to our Manager. Should you have any questions or complaints about privacy issues, please contact the Privacy Officer.
Carrick IT’s obligations
Carrick IT has many obligations in relation to the protection of your privacy under various Federal Government Acts of Parliament, including the Telecommunications Act 1997. For more information on our obligations with your personal particulars, visit the Australian Privacy Commissioner’s website at http://www.privacy.gov.au.
What information do we collect and how do we use it?
Carrick IT does collect information about you at different times. Instances include:
- Mandatory personal information needed for us to provide a service to you Non-personally identifiable (specific or aggregated) information.
- To improve our services Personal information voluntarily provided by you ? for Carrick IT surveys, at Carrick IT sites, and in conjunction with third party offers.
1. Mandatory personal information collected
Sometimes, Carrick IT, will acquire information such as your name, contact details, age and gender. We will not disclose this personal information unless we have received your express consent to do so. The only exception to this is if it is required by law ? that is, to answer a subpoena, warrant or in response to other legal processes including requests from the Australian Stock Exchange.
2. Non-personally identifiable information collected
Apart from the mandatory information that we need to provide our service to you, there may be data (that does not personally identify you) collected to monitor and improve Carrick IT?s service and performance. For example, when you visit a web page the URL requested is automatically recorded, as is the time and date requested, and the browser software being used.
Specific or aggregate information may be collected to help maintain accurate accounts, assist in marketing our products and services and to help make our web site useful to you. For example, our server recognises your domain name and the pages that you visit. This data is gathered in an aggregate manner for quality control and improvement of our sites.
From time to time, Carrick IT may provide aggregated statistical information about sales, browsing patterns and navigation techniques to reputable third parties. This is not personally identifiable information, and assists Carrick IT to improve products and services offered.
What are "Cookies"?
A cookie is a message from a web server to your web browser, which is stored for later use. It means that when you visit the web site again, your browser recognises your preferences for that site. Cookies generally enhance your Internet experience, but if you don’t want to receive them you can set your browser to alert you when one is being sent. You then have the option of accepting or rejecting that cookie.
3. Personal information voluntarily provided by you
Carrick IT surveys
We collect information that you volunteer to us on surveys, contests and on registration pages. If you ever volunteer to be involved with a customer base survey, we use the information collected only to improve the Carrick IT online experience. These surveys are strictly confidential.
Third party offers and subscriptions at the Carrick IT site
We do not reveal, disclose, sell, distribute, rent, license, share or pass on to any third parties your personal information without your consent.
The terms and conditions of the offer should also be clearly stated.
Please read this information carefully, and understand that it is your own choice should you choose to disclose your personally identifiable information to the third party. The information that you offer to the third party is voluntary.
If the third party offer involves an ongoing communication such as a newsletter, we require as a matter of policy that there be an easy-to-use unsubscribe function, so you are able to opt-out when you want to.
Carrick IT enters into third party business relationships with care, and will not share, disclose or sell any personally identifiable information collected at our site with third party companies or organisations without these conditions being met.
Your personal information at Carrick IT
Only authorised persons have access to your personal information, which we keep in a secure environment.
If you call Carrick IT by telephone, before any customer personal information is revealed or discussed you must correctly answer verification of identity questions as a security measure.
Whilst Carrick IT undertakes all reasonable steps to protect your personal information, sending and receiving information over the Internet is always at your own risk. No guarantee can be given that information sent over the Internet is completely and 100% secure.
How do we protect your personal information?
High technology is used to ensure your sensitive information is secure and is protected from unauthorised access or improper use..
Particularly sensitive information such as your credit card number is not stored in a server that is connected to the Internet. All transmission of data for the purposes of billing and collections is done via encrypted transmission between Carrick IT and the bank.
Unsolicited commercial email (UCE) or "spam"
Spam is the Internet term for marketing or commercial email you receive for which you did not ask. Carrick IT does not and has never supported or condoned this practice.
We guarantee that our customer databases cannot be directly used by a third party to send unsolicited commercial email or used as a staging post for an email attack on Carrick IT clients or any other group.
Marketing mail from Carrick IT will, if used at all, generally be "opt-in" / "opt-out". This means that you should not receive any commercial or marketing email from us unless you have requested it, that is, you have opted in. When you opt in, every piece of commercial email will contain an opt-out option, or unsubscribe function. You can send us a message telling us you would prefer not to receive the mail again and we will respect your wishes.
Emails relating to a pre-existing business relationship such as billing and service communications are not spam. These communications may include but are not limited to, a regular monthly Carrick IT customer newsletter, welcome letters and any billing information we forward to you by email.
These communications are an essential part of providing our service.
Privacy Officer contact
Should you have any questions or complaints about privacy issues please contact the Carrick IT Privacy Officer.